FAQ
Ordering
Q- How do I know that my order was received and will be delivered?
A- Once your order has been validated you will receive an e-mail that includes your individual order confirmation number. Please refer to this number when contacting our customer service department about the status of your order.
Q- How can I place an order?
A- You may order online 24 hours a day, 7 days a week. For customer service questions please consider email for none urgent matter we respond fast. we are available Monday through Friday 9:00 AM to 5:00 PM, Saturday 10:00 AM to 3:00 PM, and Sunday 12:00 PM to 3:00 PM Eastern Standard Time. We are closed on New Years Day, Easter, 4th of July, Thanksgiving, and Christmas day.
Q- What if I do not want to input my credit card number through the Internet to place an order?
A- Our ordering system utilizes state-of-the-art data encryption to ensure that your personal information will never be viewed by any unauthorized individuals. Although we encourage you to place your order online, you may also call or text at 469-300-4234 number and we will take your order over the phone.
Q- What else do I need to know about placing my order online?
A- Once you have made your gift item choice, you will be required to input delivery information as well as your billing address and credit card information. Please review this information to ensure that it is correct and complete - ALL fields must be filled in. If you do not supply complete information or if we encounter a problem with your order we will need to contact you. Please respond to our phone calls and/or e-mails as soon as possible to avoid further delivery delays.
Delivery
Q- When can I expect delivery of my order?
A- All products are delivered within 24 – 72 hours depending on the distance from our office. We will travel up to 30km approximately 20 miles. If you have further questions regarding our delivery parameters please call us directly. If you requested a specific delivery time, we have notified you via email regarding our inability to "guarantee" your delivery time. We will do our best to meet your request. Please ensure that we have all your correct contact information. Funeral orders will be delivered in time for the funeral service. If we are unable to meet the service time, you will be contacted as soon as possible to make alternative arrangements. Please note: Shipping delays may be experienced due to severe weather conditions (i.e. hurricanes, tornadoes, or rain storms, flooding, etc.). These situations are considered to be out of our control and are not eligible for refunds of shipping charges.
Q- Can I have a gift shipped to a P. O. Box?
A- In order to ensure the quality of your gift and because some gifts contain alcohol, we are unable to ship to a P. O. Box.
Q- What if the recipient is not at home when the flowers are delivered?
A- We will leave a note on the door and try again later. If this fails, we will contact the person who placed the order for further instructions. Please review all delivery address information before you submit an order. Incomplete/Inaccurate address information or phone numbers may delay delivery.
Q- Can my floral gift be delivered the same day I place the order?
A- No. Flowers and balloons ordered within Addis Ababa will be delivered 24 hours – 72 hours of the order being placed. In some locations we may need 72 hours for delivery of exotic flowers, wine and cakes.
Q- Do you deliver outside of the Greater Addis Ababa Metro Area?
A- No.
Q- Do you deliver to hospitals and funeral homes?
A- Yes. For hospital delivery, please include the recipient's room number and ensure that the recipient is not scheduled for discharge within the window of delivery. For patients in critical care, receipt of floral arrangements and cakes may not be allowed - telephone the hospital before ordering to inquire about their policies. When ordering funeral flowers, please include the names of the deceased and the funeral home to prevent any confusion during delivery.
Q- How can I ensure my gift will be delivered on a specific date?
A- If you provide us 48 hours we will be able to meet most deadlines.
Q- I am sending a gift to a business. How I can be sure it doesn't arrive on Saturday?
A- By choosing specific delivery dates, we will be sure your gift does not get delivered on the weekend or after 6pm.
Q- My order wasn't delivered on time. I would like a refund. How should I proceed?
A- Please contact our customer service so that we may help to resolve the issue. But please be aware that Shipping delays may be experienced due to severe weather conditions. These situations are considered to be out of our control and are not eligible for refunds of shipping charges. i.e. hurricanes, tornadoes, or rain storms, flooding, etc.
Payment and Fees
Q- What forms of payment do you accept?
A- We accept most major credit cards, including American Express, MasterCard, Visa, and PayPal. All payments must be in U.S. funds. Prices may vary based on location and availability.
Q.Will I have to pay sales tax on my order?
A- Yes, this will be included in your total.
Guarantee
Q- Do you guarantee my order?
A- Yes. All products ordered are covered by our 100% Satisfaction Guarantee. If you (or your gift recipient) are not completely satisfied with the quality of a delivered product please contact our customer service department immediately. Your complete satisfaction is our goal. Please read all FAQ regarding our delivery policy and substitution policy.
Q- Will my sheep look exactly as it does in the photo?
A- Our team will make every effort to provide our customer with the best sheep available for the time of year. Sheep we select will meet the criteria of weight. Our team will work closely with our regional farmers to choose the types of sheep that are the choice of most families. We cannot guarantee the sheep will be from any particular region of Ethiopia, breed, or color.
Q- Will my gift look exactly like the one in the photo?
A- Gifts coming from our Warehouse are ensured to arrive with the same exact contents and similar display as you see in the photo. For example, a gift with contents standing up may arrive with the contents laying down to fit into the shipping box properly. Flowers, Cakes & Balloons: We make every effort to ensure that the flowers and cakes featured on our pages are in season and available. In some areas with shorter growing seasons some flowers and cake ingredients may not always be available. We reserve the right to substitute flowers and cakes of like color, appearance, and value. Because of the popularity of some arrangements, we also reserve the right to substitute pictured vases, decorative containers, baskets, and Mylar balloon designs with ones similar in shape, color, value, and style.
Coupons and Promotions
Q- Currently, I'm able to obtain a discount/promotional offer on my order. If I call in to complete my order will I still get the discount?
A- Unless it is a gift certificate, our customer service representatives are unable to retrieve any discount offers to complete an order. Our discounts are for online orders only. Please complete your order online and if you have any questions regarding your order, our customer service representatives are eager to help. If you are concerned about completing the order online due to privacy and security issues, we assure you that our team is committed to the privacy and security of your information. Our secure servers provide the best possible protection from unauthorized access by using Secure Sockets Layer (SSL) technology. And, we respect your privacy and allow you to control how your information is used.
General
Q- What are your hours of operation?
A- You may order online 24 hours a day, 7 days a week.
Q- How can I change my order?
A- Once an order is placed and a confirmation number is obtained, we are no longer able to make changes to the order. There are no exceptions to this.
Privacy Policy
Sheger Gifts respects your privacy. Your personal information will only be used by the staff and deliverers of Sheger Gifts:
We will:
- inform the recipient and deliver the gift
- inform you about the status of the delivery and any problem concerning your order
- inform you about new services of Sheger Gifts
We will not share any personal information to any third party under no circumstances. Sheger Gifts uses SSL protocol to insure safe transfer of your payment information. If you have any questions about our privacy policy please contact us!